Terms of Service
Last updated: October 2026
1. Order Placement & Confirmation
An order placed through this website is a request to purchase the items in your cart. Your order is accepted once our team confirms it and starts processing it. We may contact you by phone to confirm your details, and we may decline or cancel an order if an item is unavailable, the delivery address is outside our delivery areas, or the order details cannot be verified.
2. Menu, Pricing & Currency
All prices listed on our menu are in Pakistani Rupees (PKR / Rs.) and include applicable local service taxes. Menu items, prices, deals, and delivery charges may change without prior notice; the prices shown when you place your order are the ones that apply to that order.
3. Payment
This website does not take online payments. Delivery orders are paid in cash on delivery, and take away and dine-in orders are paid in cash at the counter. Please keep the order total ready when your delivery arrives.
4. Delivery & Take Away
We deliver to the areas listed at checkout; the delivery charge and estimated delivery time for your area are shown before you place your order. Estimates are approximate and can vary with kitchen load and road conditions. Take away orders are collected from the restaurant counter — please bring your order number or the phone number used for the order.
5. Operating Hours & Stock Availability
Our online ordering operates daily from 12:00 PM to 4:00 AM. Item availability depends on daily stock. If an ordered item runs out, our team will contact you to offer a substitute or an adjustment to your order.
6. Cancellations & Order Changes
You can cancel or change an order free of charge before food preparation begins by calling us at 03021591111 as soon as possible. Once preparation has started, cancellations may no longer be possible. If we must cancel your order (for example, due to stock or closure), we will inform you by phone and no payment will be due for the cancelled order.
7. Allergies & Special Instructions
If you have a food allergy or a special requirement, please mention it clearly in the order notes when placing your order and confirm it with our team by phone. While we take care in preparation, we cannot guarantee that dishes are completely free of allergens.
8. Platform & Intellectual Property
The Dough Dai website and online ordering platform were designed and developed by Muhammad Haris Afridi (https://harisyar-ai.github.io/harisyar-ai/). The platform software and site design are protected; you may not copy or reuse them without permission.